Privacy Policy

At LUMARO, we recognize the importance of your privacy. This policy outlines how we collect, use, and protect your personal data when you visit our website and interact with our services.

We are committed to ensuring that your information is secure and handled in accordance with international data protection standards.

We may collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about our products. This includes:

• Contact Information: Name, email address, and WhatsApp phone number.
• Order Details: Product preferences and inquiry history.
• Technical Data: IP address, browser type, and usage patterns through cookies to improve website performance.

Your information is used to facilitate a premium concierge experience:

• To process your inquiries and orders via WhatsApp or Email.
• To send secure payment links as requested by the client.
• To coordinate international shipping and logistics.
• To provide personalized customer support and product updates.

We implement a variety of security measures to maintain the safety of your personal information:

• Encryption: All data transmitted between your browser and our site is protected via SSL encryption.
• Restricted Access: Access to personal data is limited to authorized personnel who require the information to perform order fulfillment duties.
• Secure Transactions: Payment information is handled through secure, encrypted payment links provided by our staff; we do not store full credit card details on our local servers.

We only share your information with trusted third parties who assist us in operating our website and conducting our business, such as:

• Logistics and shipping partners (e.g., FedEx, DHL).
• Secure payment processing services.

All third parties are required to keep your information confidential and use it only for the specific services they provide to LUMARO.

You have the right to access, correct, or request the deletion of your personal data held by LUMARO. If you wish to exercise these rights, please contact our privacy officer via our official communication channels.