Return & Exchange

At LUMARO, we ensure that every timepiece is professionally packed to withstand international transit. However, if your product arrives damaged due to transportation:

• Please inspect the package immediately upon arrival before signing.
• If damage is visible, please document it with clear photographs of the packaging and the product.
• Contact our concierge service within 24 hours of delivery to arrange an immediate replacement.

We stand behind the craftsmanship of the brands we showcase. If you identify a genuine manufacturing defect or quality issue:

• Notification must be made to our customer service within 7 days of receipt.
• “Quality issues” include movement malfunctions or manufacturing flaws that deviate from the product description.
• Our specialists will conduct a remote assessment via photos/videos to verify the claim and provide a resolution.

Due to the exclusive nature of luxury timepieces and the logistical complexity of international fulfillment, we operate a refined return policy:

• Returns are not accepted for non-quality related issues.
• This includes, but is not limited to: change of mind, subjective aesthetic preferences, or size fit issues where dimensions were accurately provided.

The following conditions are not eligible for exchange or replacement:

• Damage caused by accidents, misuse, or neglect after delivery.
• Normal wear and tear (e.g., minor scratches on the bracelet or case through usage).
• Products that have been modified or repaired by unauthorized third parties.